Additional advantages

Collaborating for new paths to better health

Solving health care’s most complex challenges requires combined knowledge, experience and capabilities. We’ve teamed up with other industry leaders to create more value for members.

Aiming for quality care at lower costs

Garner Health drives members to network providers designated as Top Doctors, then offers reimbursement for qualifying out-of-pocket costs. It’s available with all fully insured, self-funded full administration and self-funded shared administration plans.

27^%

average member savings per episode of care²

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Video transcript

[UPBEAT MUSIC PLAYING]

[ANIMATION, UnitedHealthcare logo in animation]

[VIDEO, manufacturing floor, people walking through a warehouse]

[LOGO: UnitedHealthcare]

[MUSIC TRANSITIOING TO SOFT PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]

[Text On Screen – Uniting for labor and trust benefits]

[PHIL BARBARO SPEAKING ON SCREEN]

[Text On Screen – Phil Barbaro, President, Labor and Trust, UnitedHealthcare]

PHIL BARBARO: We are constantly looking for opportunities to help plan sponsors save money and to improve the member experience.

[LAUREN CHUCKO SPEAKING ON SCREEN]

[Text On Screen – Lauren Chucko, SVP, Account Management, Garner Health]

LAUREN CHUCKO: My name is Lauren Chucko, and I lead our account management team at Garner Health. Garner Health is really here to help members experience improved quality of care, while significantly reducing their cost.

[Text On Screen – 98% member satisfaction rating *Garner Health internal data, as of Sept. 2024.]

And 98 percent of members who use Garner Health are satisfied with their experience.

[PHIL BARBARO SPEAKING ON SCREEN]

PHIL BARBARO: The health care system is one of the most difficult retail environments for any consumer to navigate.

[Text On Screen – Garner™]

[ANIMATION, a coin rolling across the screen, transitioning to graphics of a clinician with a stethoscope, surrounded by icons representing the healthcare system]

The Garner Health and United Healthcare collaboration helps to provide line of sight to what things cost and does so without shifting cost onto the members or making it more difficult to access care.

[LAUREN CHUCKO SPEAKING ON SCREEN]

LAUREN CHUCKO: Garner Health is a simple addition to your health plan and covers out of pocket costs for members when they visit a top provider, essentially creating a zero deductible health plan.

[Text On Screen – $0 deductible health plan]

[ANIMATION, a desktop computer and a hand navigating a screen of data]

PHIL BARBARO: Garner utilizes their database to identify those providers that deliver a higher quality and lower cost episode of care.

[Text On Screen – Top Providers are identified through: 60B claim records, 320+ patients *Garner Health internal data, as of Sept.2024.]

[LAUREN CHUCKO SPEAKING ON SCREEN]

[Text On Screen –27% cost reduction *Garner calculated their savings metric using their aggregate book of business where they have full claims information (e.g. claims feed). Garner evaluated comparable cohorts of members on those who used Garner or did not use Garner for the same type of care need. The potential 27% savings is the overall difference in cost between those two groups at their full book-of-business level.]

LAUREN CHUCKO: When a member visits a top provider, we’re able to see about a 27 percent cost reduction. These savings are so predictable that we're able to fund a health reimbursement account that covers their out-of-pocket cost

[PHIL BARBARO SPEAKING ON SCREEN]

PHIL BARBARO: The exciting thing about this collaboration is it works with any one of our solutions, whether it be fully insured, self-insured, full administration, or self-insured shared administration. It's a total solution to all labor and trust plan sponsors.

[Text On Screen – Total solution labor and trust plan sponsors]

[LAUREN CHUCKO SPEAKING ON SCREEN]

LAUREN CHUCKO: And for union groups, this means cost reduction without having to make plan changes. I've lost both of my parents to cancer and I know firsthand how difficult it can be to navigate to top providers and really understand different care options at a time when you need it most.

[VIDEO, workers in a warehouse, members in their home and home life]

Garner Health, with United HealthCare, can really give members that additional information and opportunity to seek out the best quality of care.

[PHIL BARBARO SPEAKING ON SCREEN]

PHIL BARBARO: UnitedHealthcare and Garner Health are working together.

[LAUREN CHUCKO SPEAKING ON SCREEN]

LAUREN CHUCKO: To deliver quality care at lower costs.

[Text On Screen – Talk to your consultant or UnitedHealthcare representative to learn more]

[ANIMATION, UnitedHealthcare logo in animation]

[LOGO: UnitedHealthcare]

[Text On Screen – UnitedHealthcare, uhc.com/laborandtrust, *All trademarks are the property of their respective owners. This policy has exclusions, limitations and terms under which the policy may be continued in force or discontinued. The Garner Health Reimbursement Account, “Garner HRA” is a separate product offered solely by Garner Health Technology, Inc. (Garner). Underlying medical coverage is offered by UnitedHealthcare Insurance Company or one of its affiliates. Garner and UnitedHealthcare Insurance Company are separate independent companies and are not affiliated. Any questions related to Garner HRA and/or rates should be directed to Garner. Any questions related to the UnitedHealthcare Insurance Company medical plan offering and/or rates should be directed to UnitedHealthcare Insurance Company. The Garner HRA is not required to purchase with the UnitedHealthcare Insurance Company medical plan. Employee benefits including group health plan benefits may be taxable benefits unless they fit into specific exception categories. Please consult about your tax specialist to determine taxability of these offerings. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. ©2024 United Healthcare Services, Inc. All Rights Reserved. 24-3430011-B.]

Prioritizing members for a better experience

When a union member reaches out to LaborFirst with questions, they speak to a caring advocate who’s familiar with their health care experience and what they've been through to date. The service offers helpful navigation aimed at proactive and ongoing support for better health and lower costs. Only available with self-insured health plans.

99^%

client retention rate¹

Download flier (pdf)

Learn more

Video transcript

Labor First Video Transcript

[UPBEAT MUSIC PLAYING]

[UNITEDHEALTHCARE LOGO IN ANIMATION]

[VIDEO OF WORKERS IN VARIOUS SETTINGS, MECHNICS, WAREHOUSES]

[LOGO: UNITEDHEALTHCARE]

[Text On Screen – Driving innovation through a union of care]

[PHIL BARBARO SPEAKING ON SCREEN]

[Text On Screen – Phil Barbaro, President, Labor and Trust, UnitedHealthcare]

PHIL BARBARO: Unions have a track record of protecting their members and helping support them through their healthcare journey. Supporting those members is a priority for us as well.

[Text On Screen – That’s why we’ve joined forces with]

[Text On Screen – LaborFirst]

[ANIMATION OF HANDS RAISED, AND ONE HAND WITH A THUMBS UP, TRANSITIONING INTO AN ARROW, INTO A GRAPHIC OF THE UNITED STATES, WITH LOCATION PINS]

LaborFirst has a strong reputation within the labor and trust community and we saw an opportunity to collaborate on a fully integrated administrative services solution that incorporates UnitedHealthcare's national network,

[Text On Screen – UMR]

[ANIMATION OF A PATIENT’S MEDICAL FOLDER, TRANSITIONING INTO A SIGNPOST WITH MEICAL SYMBOLS]

our leading third party administrative capabilities, our industry leading payment integrity and population health capabilities, and the care, navigation, and member services support that has defined Labor First success for close to the last 20 years.

[JOHN DULCZAK SPEAKING ON SCREEN]

[Text On Screen – John Dulczak, Founder and CEO, LaborFirst]

JOHN DULCZAK: Labor First is a health navigation and advocacy benefits services company.

[ANIMATION OF A BOX ON A CONVEYOR BELT, WITH THE WORDS “MEDICARE RETIREES”, “ACTIVE WORKERS”, “EARLY RETIREES”]

For the last 20 years we had a specific concentration working with the Medicare retiree population. We're now very proud and excited to deliver and extend this service solution to the active working participants and early retirees.

[ANIMATION OF TEXT BUBBLES WITH A QUESTION MARK AND CHECKMARK]

But the mission is still the same.

[Text On Screen – Active workers, Early retirees, Medicare retirees]

It's aimed at helping improve the health care and benefit experience for every participant that we support, through all stages of their career.

[VIDEO OF INDIVIDUALS HAVING TELEHEALTH VISITS, TRANSITIONING TO A NURSE TENDING TO A CHILD IN THE CLINIC, PATIENTS ENGAGING IN HEALTHCARE THROUGH VARIOUS CHANNELS]

We're leveraging technology to do our job, but it's our belief that the human-centric approach will always be a key to success in healthcare. When you call, you get a real advocate.

[Text On Screen – LaborFirst advocate]

Your advocate. Someone that's familiar with your healthcare experience and what you've been through, to date.

[ANIMATION OF TWO HANDS FORMING THE SHAPE OF A HEART, A CUSTOMER SERVICE REPRESENTATIVE, A HAND HOLDING AN ID CARD, GRAPHICS OF A CLINICIAN AND X_RAY]

It positions us to better support issues that may arise. They could be as simple as I need a new ID card. It could be finding a network provider or supporting preventative initiatives aimed at closing gaps in care.

[VIDEO OF PHIL BARBARO AND JOHN DULCZAK CHATTING]

[Text On Screen – Fewer emergencies, Better health, Reduced spend]

Through this collaboration with UnitedHealthcare, we're able to offer union members and their families both proactive and ongoing support, aimed at fewer emergency interventions, better health, and help reduce overall healthcare spend.

[Text On Screen – This integrated solution will deliver]

[GRAPHICS OF A SUN, BAR GRAPH, STETHOSCOPE, TRANSITIONING TO COINS GOING INTO A PIGGY BANK]

PHIL BARBARO VOICEOVER: Our hope, through this integrated solution, is that we will deliver a member experience that is exceptional, that drives an increased level of engagement into clinical and population health capabilities and savings to our plan sponsors and our members.

[VIDEO OF PHIL BARBARO AND JOHN DULCZAK WALKING AND TALKING]

[Text On Screen – A better standard of care for our members]

We believe that this collaboration could set an industry standard for how organizations like ours engage with and help to achieve a better standard of care for our members.

[PHIL BARBARO SPEAKING ON SCREEN]

We are advocating

[JOHN DULCZAK SPEAKING ON SCREEN]

JOHN DULCZAK: for better health

[PHIL BARBARO SPEAKING ON SCREEN]

PHIL BARBARO: together.

[JOHN DULCZAK SPEAKING ON SCREEN]

JOHN DULCZAK: Together.

[Text On Screen – There for what matters]

[UNITEDHEALTHCARE LOGO IN ANIMATION]

[Text On Screen – UnitedHealthcare, uhc.com/laborandtrust, *All trademarks are the property of their respective owners. Employee benefits including group health plan benefits may be taxable benefits unless they fit into specific exception categories. Please consult with your tax specialist to determine taxability of these offerings. Administrative services provided by UnitedHealthcare Services, Inc. or their affiliates. © 2024 United HealthCare Services, Inc. All Rights Reserved. 24-3430011-C. B2B EI243450993 10/24]

Streamlining member communications

The Union Strong app makes it easier to send instant push notifications about meetings, benefit updates and more to members’ smartphones — at no additional cost.

Contact our Labor and Trust team for details

Let’s connect

Footnotes

LaborFirst internal data, as of July 31, 2024.
Garner calculated their savings metric using their aggregate book of business where they have full claims information (e.g., claims feed). Garner evaluated comparable cohorts of members on those who used Garner or did not use Garner for the same type of care need. The potential 27% savings is the overall difference in cost between those two groups at their full book-of-business level.

Disclaimers

All trademarks are the property of their respective owners.

Employee benefits including group health plan benefits may be taxable benefits unless they fit into specific exception categories. Please consult with your tax specialist to determine taxability of these offerings.

This policy has exclusions, limitations and terms under which the policy may be continued in force or discontinued. The Garner Health Reimbursement Account “Garner HRA” is a separate product offered solely by Garner Health Technology, Inc. (Garner). Underlying medical coverage is offered by UnitedHealthcare Insurance Company or one of its affiliates. Garner and UnitedHealthcare Insurance Company are separate independent companies and are not affiliated. Any questions related to the Garner HRA and/or rates should be directed to Garner. Any questions related to the UnitedHealthcare Insurance Company medical plan offering and/or rates should be directed to UnitedHealthcare Insurance Company. The Garner HRA is not required to be purchased with the UnitedHealthcare Insurance Company medical plan.

United HealthCare Services, Inc. and UnionStrong are separate entities and independent contractors.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.