Descriptive Transcript for Welcome to Surest Video

Instrumental music plays throughout. Three people appear in three different settings, each engaged with the Surest app. The camera winds around them in a series of reveals as we learn more about Surest. A smartphone appears, displaying the Surest logo. A search screen animates over the phone.

ANNOUNCER: It’s easy to shop for groceries and vacation rentals through a user‑friendly app, and now the same is true for health care.

Cutaway to a graphic featuring the map of the United States. The visual returns to one of the people as the camera moves around them, focusing on the phone screen. Actual prices float out from the screen.

ANNOUNCER: With the Surest plan, you can shop, compare, and choose care that fits your health needs and budget—before a visit.

ONSCREEN TEXT: Surest is shoppable.

Graphic elements appear alongside the phone showing bundled services.

ONSCREEN TEXT: What’s included

Diagnostics

X‑ray

Diagnostic labs

And more

ANNOUNCER: From the app, you can search for health providers and services using the large, national UnitedHealthcare network, which includes over 1.7 million health care professionals. And the best part? Ninety‑eight percent of Surest members are within ten miles of a low‑cost primary care doctor.

Additional price elements remain visible on screen.

ONSCREEN TEXT: Visible prices

ANNOUNCER: Unlike most plans, Surest is designed to show actual prices, not estimates, to help you compare. Health services that often go together are combined into a single copay, so you’ll know what’s included in a visit, like labs and imaging, and how much it costs before a bill arrives.

A care rating graphic appears over a phone screen. The rating is shown as a static value.

ONSCREEN TEXT: Care ratings

ANNOUNCER: Thanks, in part, to this easy‑to‑see pricing, Surest members saved an average of fifty percent on their out‑of‑pocket health care costs.

The three people reappear together in a three‑shot, walking toward camera. They appear happy and engaged as the backs of their phones face the viewer.

ANNOUNCER: Designed to be easy to use, the Surest app lets you check cost and coverage information whenever it’s convenient for you. Built‑in features like Surest Care Ratings and alternative treatment suggestions can help you easily find and evaluate your options.

ANNOUNCER: It’s time to rethink how health insurance works.

ANNOUNCER: Start shopping for health care with the Surest plan today so you can know more, get more, and possibly save more.

The screen transitions to the Surest logo on a clean background.

ONSCREEN TEXT: surest

ONSCREEN TEXT: See how powerful simple can be

ONSCREEN TEXT: surest.com

Small disclaimer text appears at the bottom of the screen.

ONSCREEN TEXT: Insurance coverage for fully insured plans is provided by All Savers Insurance Company (for FL, GA, OH, UT and VA), by UnitedHealthcare Insurance Company of IL (for IL), by United Healthcare of Kentucky, Ltd. (for KY), or by UnitedHealthcare Insurance Company (for AL, AR, AZ, CA, CO, DC, DE, GA, IA, ID, IL, IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, NE, NH, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV and WY).

ONSCREEN TEXT: © 2024 Bind Benefits, Inc., d/b/a Surest.

Labor First Video Transcript

[UPBEAT MUSIC PLAYING]

[UNITEDHEALTHCARE LOGO IN ANIMATION]

[VIDEO OF WORKERS IN VARIOUS SETTINGS, MECHNICS, WAREHOUSES]

[LOGO: UNITEDHEALTHCARE]

[Text On Screen – Driving innovation through a union of care]

[PHIL BARBARO SPEAKING ON SCREEN]

[Text On Screen – Phil Barbaro, President, Labor and Trust, UnitedHealthcare]

PHIL BARBARO: Unions have a track record of protecting their members and helping support them through their healthcare journey. Supporting those members is a priority for us as well.

[Text On Screen – That’s why we’ve joined forces with]

[Text On Screen – LaborFirst]

[ANIMATION OF HANDS RAISED, AND ONE HAND WITH A THUMBS UP, TRANSITIONING INTO AN ARROW, INTO A GRAPHIC OF THE UNITED STATES, WITH LOCATION PINS]

LaborFirst has a strong reputation within the labor and trust community and we saw an opportunity to collaborate on a fully integrated administrative services solution that incorporates UnitedHealthcare's national network,

[Text On Screen – UMR]

[ANIMATION OF A PATIENT’S MEDICAL FOLDER, TRANSITIONING INTO A SIGNPOST WITH MEICAL SYMBOLS]

our leading third party administrative capabilities, our industry leading payment integrity and population health capabilities, and the care, navigation, and member services support that has defined Labor First success for close to the last 20 years.

[JOHN DULCZAK SPEAKING ON SCREEN]

[Text On Screen – John Dulczak, Founder and CEO, LaborFirst]

JOHN DULCZAK: Labor First is a health navigation and advocacy benefits services company.

[ANIMATION OF A BOX ON A CONVEYOR BELT, WITH THE WORDS “MEDICARE RETIREES”, “ACTIVE WORKERS”, “EARLY RETIREES”]

For the last 20 years we had a specific concentration working with the Medicare retiree population. We're now very proud and excited to deliver and extend this service solution to the active working participants and early retirees.

[ANIMATION OF TEXT BUBBLES WITH A QUESTION MARK AND CHECKMARK]

But the mission is still the same.

[Text On Screen – Active workers, Early retirees, Medicare retirees]

It's aimed at helping improve the health care and benefit experience for every participant that we support, through all stages of their career.

[VIDEO OF INDIVIDUALS HAVING TELEHEALTH VISITS, TRANSITIONING TO A NURSE TENDING TO A CHILD IN THE CLINIC, PATIENTS ENGAGING IN HEALTHCARE THROUGH VARIOUS CHANNELS]

We're leveraging technology to do our job, but it's our belief that the human-centric approach will always be a key to success in healthcare. When you call, you get a real advocate.

[Text On Screen – LaborFirst advocate]

Your advocate. Someone that's familiar with your healthcare experience and what you've been through, to date.

[ANIMATION OF TWO HANDS FORMING THE SHAPE OF A HEART, A CUSTOMER SERVICE REPRESENTATIVE, A HAND HOLDING AN ID CARD, GRAPHICS OF A CLINICIAN AND X_RAY]

It positions us to better support issues that may arise. They could be as simple as I need a new ID card. It could be finding a network provider or supporting preventative initiatives aimed at closing gaps in care.

[VIDEO OF PHIL BARBARO AND JOHN DULCZAK CHATTING]

[Text On Screen – Fewer emergencies, Better health, Reduced spend]

Through this collaboration with UnitedHealthcare, we're able to offer union members and their families both proactive and ongoing support, aimed at fewer emergency interventions, better health, and help reduce overall healthcare spend.

[Text On Screen – This integrated solution will deliver]

[GRAPHICS OF A SUN, BAR GRAPH, STETHOSCOPE, TRANSITIONING TO COINS GOING INTO A PIGGY BANK]

PHIL BARBARO VOICEOVER: Our hope, through this integrated solution, is that we will deliver a member experience that is exceptional, that drives an increased level of engagement into clinical and population health capabilities and savings to our plan sponsors and our members.

[VIDEO OF PHIL BARBARO AND JOHN DULCZAK WALKING AND TALKING]

[Text On Screen – A better standard of care for our members]

We believe that this collaboration could set an industry standard for how organizations like ours engage with and help to achieve a better standard of care for our members.

[PHIL BARBARO SPEAKING ON SCREEN]

We are advocating

[JOHN DULCZAK SPEAKING ON SCREEN]

JOHN DULCZAK: for better health

[PHIL BARBARO SPEAKING ON SCREEN]

PHIL BARBARO: together.

[JOHN DULCZAK SPEAKING ON SCREEN]

JOHN DULCZAK: Together.

[Text On Screen – There for what matters]

[UNITEDHEALTHCARE LOGO IN ANIMATION]

[Text On Screen – UnitedHealthcare, uhc.com/laborandtrust, *All trademarks are the property of their respective owners. Employee benefits including group health plan benefits may be taxable benefits unless they fit into specific exception categories. Please consult with your tax specialist to determine taxability of these offerings. Administrative services provided by UnitedHealthcare Services, Inc. or their affiliates. © 2024 United HealthCare Services, Inc. All Rights Reserved. 24-3430011-C. B2B EI243450993 10/24]