Millennials and their children
Ambient music plays throughout. Three white lines sweep across a blue background. Then, blue text centers a white background.
ONSCREEN TEXT: Making Conversation
ELLIOT: Welcome to this edition of Making Conversation.
ONSCREEN TEXT: John Elliott
Vice President, Collaborative Ventures Group
Collaborative Ventures Group
Within UnitedHealthcare National Accounts
ELLIOT: My name is John Elliot, and I lead a team within UnitedHealthcare called Collaborative Ventures Group that creates innovative solutions for employers.
ONSCREEN TEXT: About me
Live in Colorado Springs, CO
26 years with UnitedHealthcare
Working with Health Action Council since 2009!
ELLIOT: I live in Colorado Springs and have been with UnitedHealthcare for 26 years and working with Health Action Council for the past 13 years.
A group of business people sitting around a conference table having a discussion
ELLIOT: In our series Making Conversation, we share unique insights from the aggregated analytics of our participating employers to create a meaningful dialogue on how to improve health within your population and organization.
Screenshot of the Millennials White Paper, QR code and computer clipart of the HAC white paper website
ONSCREEN TEXT: http://eims.uhc.com/healthactioncouncil/white-papers
ELLIOT: This edition of Making Conversation focuses on our 2023 white paper titled Millennials and Their Children to read the full white paper in all previous white papers, please follow the QR code shown at the bottom of this page.
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ONSCREEN TEXT: Millennial Utilization
ELLIOT: Okay, let's reveal the latest millennial utilization patterns.
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ONSCREEN TEXT: Millennials do not value the traditional primary care relationships and prefer just-in-time care
ELLIOT: Our 2019 white paper concluded that millennials did not value the traditional primary care relationship, and they preferred just in time care.
ONSCREEN TEXT: Millennials consume more just-in-time health care services
Emergency room
Urgent care
Virtual visits
ELLIOT: As in our previous white paper, we find millennials consuming more just in time healthcare services like emergency room, urgent care, and virtual visits than all other generations.
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ELLIOT: For me, the volume of utilization for just in time services is astonishing.
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ELLIOT: This data tells us as three out of four millennials have at least one of these services in a year.
ONSCREEN TEXT/CHART: ER, Urgent Care and Virtual Visits per 1,000
564.8 Gen Alpha
709.1 Gen Z
761.2 Millennials – 14.6% higher
664.2 Gen X
514.7 Baby Boomers
ELLIOT: On a utilization per thousand basis this is 14.6% higher than Generation X, the age group that is closest in health status to millennials.
Mother holding toddler
ELLIOT: Where our 2023 white paper breaks new ground is to assess the healthcare utilization of children whose parents are millennials.
ONSCREEN TEXT: 38% Children with Millennial parents have significantly higher utilization than those born to other generations
ELLIOT: Our research found that overall utilization was 38% higher for children of millennial parents versus children born to other generations.
Picture of mother with son on lap holding a medication prescription bottle looking at laptop screen video chatting with doctor
ONSCREEN TEXT: Virtual care is 6x’s higher for Millennial children
Percent difference of millennial children versus all other children
ER visits – 22%
Urgent care visits – 9%
Outpatient surgeries – 76%
Virtual care – 543%
ELLIOT: Specifically, virtual care is nearly six times higher for millennial children. While it is great that millennial parents are using virtual care more often, it is not reducing in-person utilization as urgent care visits are 9% higher and ER visits are 22% higher from millennial children.
Women sitting on couch holding cell phone and video chatting with nurse
A group of business people sitting around a conference table having a discussion and looking at documents
ELLIOT: These results give us our first set of insights on how millennial will change their utilization patterns as they age. The concern is we may see higher spending for chronic conditions in surgeries as millennials get older. Without steps to address millennial demand for healthcare services, employers will see higher healthcare costs as the largest segment of their workforce demands more healthcare services than previous generations.
ONSCREEN TEXT: Questions we could explore in a next conversation:
How does high utilization of Millennials and their children impact productivity and time-off policy?
What other areas of utilization is higher for Millennials?
How does community outcomes and social determinants of health impact by workforce?
What part of my workforce is most impacted?
How do I mitigate Millennial utilization patterns?
ELLIOT: Let's continue the conversation. UnitedHealthcare and Health Action Council welcome the opportunity to have more conversation with you and your broker about stand understanding the opportunities within your data. With a basic census file, we can provide a generational profile of your population.
Picture of John Elliott and Keven Gregory
ONSCREEN TEXT: John Elliott
Vice President, Collaborative Ventures Group
UnitedHealthcare National Accounts
630.204.6209
john_elliott@uhc.com
Kevin Gregory
Vice President, Business Solutions
Health Action Council
216.236.0379
kgregory@healthactioncouncil.org
ELLIOT: If you are interested in learning more, please feel free to contact myself or Kevin Gregory from Health Action Council. Thanks and hope to hear from you soon.
