Changing your health plan with confidence

A closer look at transferring your care

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Media description: The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.

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Hello

Welcome to your health plan

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Hello. Welcome to United Health care — and this video that’s made just for you.

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Moving to a new health plan

Tips to help transfer your care

Media description: A prescription pill bottle appears, followed by a stethoscope that bends into a heart, and then a medical file folder.

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Let’s get you prepared for moving to your new health plan with some tips on how to

make transferring your care easier. You’ll get helpful information on choosing a

provider, keeping your care on track and avoiding gaps in your medications and more. Here we go.

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Tip 1

Choose a network

primary care provider (PCP)

Depending on your health plan, a PCP may be required.  Coverage is not dependent upon having a PCP if your plan does not require a PCP.

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First tip: Choose a network primary care provider, also known as a PCP.

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Media description: A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider.

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With any health plan, it’s good to have a PCP in your corner. They’re the person who

knows you and your health history, and they can help connect you to the care you may need.

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Make sure your PCP is in the network

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If you have a PCP who you’d like to keep seeing, it’s a good idea to make sure they’re in your new plan’s network.

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Media description: A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.

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To do that, go to myuhc.com and scroll down to Find a Provider. Click on the link, and

then Medical Directory. If your PCP is not in the network, you can choose a new PCP who is.

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Tip 2

Transfer your medical records

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That brings us to tip 2—transfer your medical records.

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Media description: Pages fan out of a medical file folder. The file slides out of view. Two chat bubbles pop up. In one of the bubbles, a question mark turns into a check mark. A laptop computer appears. On its screen, a button says, “Request records.” The cursor hovers over the button, and a check mark replaces the button. The medical folder reappears, sliding in place next to a health care provider.

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If you’re switching PCPs, you’ll need to transfer your medical records to your new one. You can do this by asking

your current PCP how to get started — or by going to your provider’s online portal, if they have one — and requesting

your records. Once you get them, contact your new PCP to find out how they’d like you to securely transfer the records.

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Tip 3

Check Medical Transition of Care eligibility

Not all acute or chronic conditions qualify for Medical Transition of Care or Continuity of Care. Please refer to your health plan documents to confirm eligibility.

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The third tip may not apply to you — but in case it does — let’s look at Medical Transition of Care eligibility.

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Media description: A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. The cluster disappears. One at a time, 3 circles appear. In the first circle is an ultrasound image. In the second, a body scan. In the third, a heartbeat. A ring loops around each circle. The circles are replaced by a calendar. Its pages flip forward.

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If your latest PCP is not part of your new plan's network but they are currently treating you for a specific health condition

such as pregnancy, cancer or other conditions that require active care, you may be eligible for Transition of Care coverage.

Medical Transition of Care is designed to help you continue receiving care for a set

amount of time as you switch to a network provider. It’s important to know that you

must apply for Medical Transition of Care within 30 days af-ter your new plan’s start date.

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Tip 4

Avoid gaps in your medications

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The final tip’s all about helping you avoid gaps in your medications — in 3 quick steps.

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Step 1

Fill all open prescriptions

Media description: A prescription pill bottle appears.

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First, fill all open prescriptions with your current pharmacy.

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Step 2

See if your current pharmacy is in the network

Media description: A location pin appears, labeled with a prescription pill bottle.

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Next, see if your current pharmacy is in your new plan’s network.

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Media description: A step-by-step demonstration illustrates how to search for a network pharmacy on myuhc.com.

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To do that, go to myuhc.com, scroll down and select Find a Pharmacy and then enter your zip code. If

your pharmacy is in your new plan’s network, let the pharmacy know your plan details need to be updated.

If your current pharmacy is not in the network, you’ll need to transfer your prescriptions to one that is.

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Step 3

Check if your medications are covered

Media description: On a piece of paper, 2 columns are labeled “Rx” and “$.” A prescription pill bottle slides into place next to the paper.

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Finally, check if your medications are covered by your new plan’s Prescription Drug List, or PDL.

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Medication

not covered?

Talk to your PCP.

If needed, if your medications aren’t covered by your new plan, request Pharmacy Transition of Care to have enough time to speak with your provider about covered alternative medications.

Media description: A capsule pill rolls up toward a pill case. They fade off the screen. Then, a prescription pill bottle appears next to a calendar. The calendar pages flip forward.

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If you take a medication that’s not covered by your new plan, it’s important to talk to your PCP as soon as possible

to discuss alternatives — and avoid missing any doses. If your medication qualifies for Pharmacy Transition of Care,

you might be granted a one-time, one-month prescription refill. This will give you more time to connect with your PCP.

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Scan this QR code

Media description: Providing a quick way to access more information, a scannable QR code appears near the UnitedHealthcare logo.

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To learn more about moving to a new plan, review a transferring care

checklist or find application forms, scan the QR code on your screen.

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Now that you know more about the tools, programs and services that are included in

your United Healthcare health plan, you can be well on your way to a healthier you.

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Already

a member?

Visit myuhc.com

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Once your plan is active, visit "MY you aich see dot com" to browse around and

learn more — or sign up for the programs and services that catch your interest.

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Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.

Depending on your health plan, a PCP may be required. Coverage is not dependent upon having a PCP if your plan does not require a PCP.

Not all acute or chronic conditions qualify for Medical Transition of Care or Continuity of Care. Please refer to your plan documents to confirm eligibility.

If needed, if your medications aren’t covered by your new plan, request Pharmacy Transition of Care to have enough time to speak with your provider about covered alternative medications.

B2C EI243157419 ©2024 United HealthCare Services, Inc. All Rights Reserved. 23-2670555

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Disclaimers are included on screen here, as well as in the video transcript.