Video Transcript: Digital Tools

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The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.

Narrator:

Hello. Welcome to United Health care — and this video that’s made just for you.

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Hello

Welcome to your health plan

Narrator:

Your health plan comes with personalized digital tools.

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Digital tools included with your health plan

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A desktop computer and smartphone appear.

Narrator:

They’re designed to help make managing your plan so much easier, whether you’re at home or on the go — because with a life as full as yours, it’s good to have a plan that’s always with you.

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Manage your plan from home or on the go

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A woman pedals a bicycle, an airplane takes off behind carry-on luggage and a hand fans out event tickets.

Narrator:

The UnitedHealthcare app puts your health plan right at your fingertips, so you can connect to your plan details while you’re on the go.

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The UnitedHealthcare® app

Your app for on-the-go access

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As a finger swipes a smartphone screen, a check mark appears.

Narrator:

With the app, you can find nearby "Care" options in your network, see claim details, check plan balances, share your ID card — even video chat with a provider.

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Download the app to:

·         Find network care options

·         See claim details and check plan balances

·         View your ID card

·         Video chat with a provider 24/7

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A finger taps a smartphone screen, revealing functions and features of the UnitedHealthcare app.

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Narrator:

Now that you’re in the know, let’s walk through how you can get started with the United Healthcare app. First, download the United Healthcare app and tap Create Account.

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Register on the UnitedHealthcare app

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The first steps of creating an account on the UnitedHealthcare app are demonstrated on a smartphone, next to a QR code.

Narrator:

Choose your plan type, --------- and fill out your personal information including your name, and birthdate. ----------- Then select your identification type — whether it’s your member ID or social security number. ---------- Next, create your username ----------- set your password ----------- and agree to the terms and conditions. ---------- Once your signed in, you can access any ID cards associated with your plan.

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A step-by-step demonstration illustrates the process of creating an account on the UnitedHealthcare app.

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While you’re in the app, it’s a good time to go paperless. ------------- Click the “Me icon" on the bottom menu ------------- and select “Settings” at the top. ------------- Under your account menu, choose “Communications preferences” ------------- and click the button to add your email. ------------- Agree to the terms and conditions. ------------- Now you’re set to connect with your plan. Online, anytime.

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A step-by-step demonstration illustrates the process of opting in to paperless communications on the UnitedHealthcare app.

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myuhc.com is your personalized member website. Built to help you stay on top of your benefit details twenty four seven, it gives you access to your plan info all in one place.

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Your personalized member website

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A laptop computer sits next to a mug of tea and a plant.

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myuhc.com is here to help you find and estimate the cost of care; see what your plan covers; view your claims; check your balances; search network providers and facilities — and more.

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myuhc.com is here to help you:

·         Find and estimate costs

·         See what’s covered

·         View claim details

·         Check plan balances

·         Search network providers

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A series of illustrations appear on a laptop screen, representing functions and features of myuhc.com.

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Narrator:

Now that you’re in the know: let’s walk through how, as a new member, you can register your myuhc.com account. First, go to myuhc.com. Then, click "Register".

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Register at myuhc.com

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A demonstration illustrates the first steps of creating a myuhc.com account.

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Complete the required fields and select your birthdate. ----------- Then select your identification type — whether it’s your health plan ID or your social security number. ---------- Next, create your username ----------- set your password ----------- and agree to the terms and conditions. ----------- Lastly, you will be given two confirmation options to keep your account secure. ----------- Now your account is ready to go.

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A step-by-step demonstration illustrates the process of creating a myuhc.com account.

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While you’re there, it’s a good time to go paperless. ------------- Click the “My Account” button ------------- and scroll down to “All Settings”. ------------- From your account settings page, choose “Communication and mailing preferences” ------------- and then select “Paperless Settings for Required communications”. ------------- Here you can click on “Paperless” and agree to the terms. ------------- Now you’re set to connect with your plan — online, anytime.

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A step-by-step demonstration illustrates the process of opting in to paperless communications on myuhc.com.

Narrator:

Now that you know more about the digital tools that are included in your United Healthcare health plan, you can be well on your way to a healthier you. Thanks for watching.

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A hot-air balloon drifts upward.

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Once your plan is active, visit myuhc.com to browse around and learn more — or sign up for the programs and services that catch your interest.

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Already a member?

Visit myuhc.com

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A ribbon swipes across the screen and becomes the UnitedHealthcare logo.

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Disclaimers are included on screen here, as well as in the video transcript.

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Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC. All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section. B2C EI232687103.1 ©2024 United HealthCare Services, Inc. All Rights Reserved. 22-1988050