“She was amazing, friendly, professional, efficient and helpful beyond what I could have expected. This was a fantastic experience.”
“She was fantastic. She handled the call professionally, was very friendly. She anticipated my needs. She offered to call the doctor’s office, which was fantastic. Kudos to her.”
“She was wonderful, explaining everything to help me. She took her time, she understood everything, and she knew what she was doing. She was guiding me through everything.”
“There is not one thing that you could have done better for us. Your customer service has been amazing. The response with the claims has been amazing. Everything has been 100% on spot. And we do appreciate you.”
“She was amazing. She was very patient in helping to contact my provider to sort out a claim. And she told me about the diabetes management program, and what I can do with FSA. Lots of kudos to her.”
“Your representative was phenomenal. I’m new to UnitedHealthcare. I had a lot of questions, and her explanations were fabulous. I'm really happy. So, thank you.”
“She went out of her way to contact a supervisor, to try to get in contact with the provider, to keep me updated throughout the call. She did a bunch of research. She really just went above and beyond and was really friendly and patient.”
“She was amazing, kind and caring. She helped me resolve a problem and then continued to tell me about additional benefits and how you guys can continue to help us. This was the most amazing healthcare experience I have had in a very long time.”
“The representative was patient and kind. She took the time to find the information I needed and even went above and beyond to give me additional information so that I was better informed and able to get the care that I needed. I'm very grateful.”
“My representative was delightful to speak to, she was knowledgeable and she showed empathy of my situation. She went up and beyond to try to get a resolution for me.”